FAQs

Have a Question?

Don't panic - you're in the right place!
Check out our FAQs below and if you still can't find the answer PLEASE call our friendly team for free on 0800 600 700, Monday to Friday 9.00am to 5.00 pm and we'll be happy to help.
If you're looking for more general information about Oxfam, please check out our site at www.oxfam.org.nz

1. Where does my gift go?

When you buy an Oxfam Unwrapped gift, your tax-deductible donation will help fund the projects described in your card, as well as other life-changing Oxfam projects around the world. Products, training and services on the cards are all sourced locally where possible. Your donation doesn’t just pay for the products themselves, but also for training, equipment and other essential support that help to make sure that people can lift themselves out of poverty.

2. What is Oxfam? 

Oxfam is a world-wide development organisation that mobilises the power of people against poverty.

Around the globe, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them.

In all we do, Oxfam works with partner organisations and alongside vulnerable women and men to end the injustices that cause poverty. And we won't stop until every person on the planet can enjoy a life free from poverty.

3. What do I receive?

When you buy an Oxfam Unwrapped gift you will receive a gift card, to keep or give to another person. Each card relates to a particular project that Oxfam NZ is currently supporting and by buying a card, the money you spend goes towards supporting people living in poverty.

4. What do the cards look like?

Our Oxfam Unwrapped cards have six sides, with two folds. The inside pages are full of information about how your gift fights poverty, along with an image from the field. The outer three panels have an image of your gift, Oxfam's details, and a blank page for you to write a personal message on or have personalised.

5. How quickly will I get my order?

Please allow seven working days, from when we receive your order, for national delivery. This will vary at busy times of year, especially during the countdown to Christmas so please order early. Remember, the early bird catches the worm!

If you're running out of time, you can choose a downloadable PDF to be delivered straight to your inbox.

If your cards do not arrive within seven working days, please call us on 0800 600 700 (Monday to Friday, 9am to 5pm) and we will send replacement cards to you.

6. When is the last day to order to ensure Christmas delivery?

Providing we have received your order prior to the 18th of December for NZ post, or 20th December if you choose the Courier option, and you are in New Zealand, we expect your order to arrive in time for Christmas.

7. Can I post overseas?

We’re no longer offering international postage due to the associated costs; however, we’d recommend you visit the Oxfam Unwrapped website of the intended country of delivery. Check out the other Oxfam Unwrapped countries at https://www.oxfam.org/en/oxfam-unwrapped

8. How do I order?

Online: Ordering online allows you to order cards sent to you, or directly to your recipient. You can also order downloadable PDFs so you can print at home. This saves us money but also means you get the card straight away!

Phone: 0800 600 700: Call us Mon – Fri, 9am to 5pm and place your order over the phone.

From the catalogue: There's an order form and instructions at the back of the catalogue that you simply fill out, tear off and send to Oxfam New Zealand, PO Box 68357, Eden Terrace, Auckland 1445. We'll send your gift cards back to you. Don't have a catalogue? Please call 0800 600 700 to give us your details and we will send you one in the post.

9. What payments services do you offer?

This website accepts Visa, Mastercard & AMEX cards. If you don't have a card, you can send a cheque with your name, address and order details to: Oxfam, PO Box 68357, Eden Terrace, Auckland 1145. Or, if you prefer, give us a call during office hours on 0800 600 700 to discuss other options.

10. Is delivery free?

Yes! We offer FREE delivery on all card orders sent by NZ Post to addresses within New Zealand. You can choose to pay $5 for the courier option if you desire.

11. Are my purchases tax deductible? 

Yes. Both individuals and companies can claim back 33.33% of all donations to Oxfam and other eligible charities, right up to the total value of their taxable income. We will send you a tax receipt via email as soon as you’ve ordered online or, if ordering over the phone, once the payment has cleared.

12. Where can I learn more about OXFAM?

Please visit our website at www.oxfam.org.nz to see how your gifts are used and the impact they have on people's lives around the world. Unfortunately, we are unable to tell you exactly where your particular donation will have gone, as this would be too costly and mean that far less money would be available to use where it is needed most.

13. Where can I get a product catalogue?

Please call 0800 600 700 Mon – Fri, 9am to 5pm, or email us oxfam@oxfam.org.nz to give us your details and we will send you one in the post.

14. How do you choose the Oxfam Unwrapped gifts that are sold and how do you price them?

We design our Oxfam Unwrapped catalogue around the needs of the communities who we work with, and all the items have been identified as essential by these communities. The prices of the gifts reflect the costs of buying these items around the world. The price includes the costs associated with delivering and maintaining the item or service. For example, the price of a goat includes transport for the animal to reach its destination, vaccinations, training in animal husbandry, a project coordinator, market awareness training and the costs associated with providing Oxfam Unwrapped. 

Your donation goes to the project as a whole. That means you don’t literally buy a goat, but the money donated will go towards a programme where goats play an important part in helping people. Once projects become fully funded Oxfam will use any additional donations to fund projects where the need is the greatest.

15. Why does Oxfam support the use of animals through Oxfam Unwrapped?

The aim of distributing livestock through the projects of Oxfam New Zealand is about increasing the agricultural productivity and helping people to support themselves and earn an income.

Oxfam New Zealand's agriculture projects focus on the rural poor. In these communities, livestock can equal transport, power, fertiliser and food. Apart from farming activities like ploughing, seeding, fertilising and weeding, livestock are useful for a range of off-farm operations such as carting, cutting and collecting water. Some animals also provide additional food sources – like eggs from chickens and milk from goats.

These projects give communities the opportunity to develop new skills such as learning how to get a fair deal when selling produce, knowing what their rights are, and working together to get the best possible results.

16. Is it ethical to supply animals?

Oxfam understands that there are ethical considerations when supplying animals as part of a development project and that these need to be balanced against the needs of the people we work with. The way we work ensures that the animals used in our projects are not merely distributed to communities with no further engagement. Instead, we form long-term partnerships with communities and often support agricultural projects over a number of years.

What this means is that our staff regularly monitor and evaluate projects and that training in animal husbandry, as well as vaccinations against disease, are provided as part of the project.

Animal gifting is not a form of intensive farming. Most domesticated animals in developing countries are not "farmed" as they are in the developed world. They are "kept" or "raised", usually by families or small communities, with herds rarely getting so large as to be termed intensive farming.

17. What are Oxfam's contact details?

Call us toll-free 0800 600 700 Monday-Friday 9:00am-5:00pm

Email us at oxfam@oxfam.org.nz

Mail us at PO Box 68357, Newton, Auckland 1145, New Zealand

Visit us at Level 1, 14 West Street, Auckland, New Zealand

18. I couldn't complete my order

If you have received an error message and are unable to complete your order, please call us on 0800 600 700 during office hours (Monday-Friday 9:00am-5:00pm), and we will take your order. We appreciate your patience while we try to resolve an issue.

19. What's the best way to spread the word about Oxfam Unwrapped?

There are many ways you can help spread the word about Oxfam Unwrapped:

Share the gifts you like on Facebook or Twitter, or email them to a friend

Use Oxfam Unwrapped for your company’s Christmas gifts

Talk to people about the great gifts we have!

20. Want to make an Oxfam Unwrapped gift your corporate gift this year?

We have special deals to offer businesses that allows you to order cards with your own message and logo inside. Email charlene.fitisemanu@oxfam.org.nz for more information.